Terms of Service

Keep credentials secure and your users' details accurate. You are responsible for activity under your organization's accounts and for the roles you grant. Tell us promptly at security@vendorvett.com if you suspect unauthorised access.

Plans and prices are published on the pricing page. The Free plan needs no card. Paid plans start with a 14-day trial that requires a payment method; if you do not cancel before it ends, the subscription starts and renews automatically each month or year until cancelled. You can change or cancel your plan at any time from Settings → Billing; cancellation takes effect at the end of the current paid period.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Paid plans are therefore bought from Paddle, which bills you, collects any sales tax or VAT, issues invoices and processes refunds, on Paddle's buyer terms. What you can get back, and when, is set out in our refund policy; outside it, fees already paid are not refunded except where the law requires.

If a payment fails we will tell you and give you a grace period to fix it. After that your organization moves to Free plan limits. We never delete data because a payment failed.

You own the data you and your vendors put into VendorVett. You give us the rights we need to host, process and display it to provide the service, under the DPA, which forms part of these terms. You are responsible for having the right to upload it and for your instructions to us being lawful. You can export it at any time.

Vendors answer questionnaires through a link without creating an account. You are responsible for the requests you send them and for how you use their answers.

AI analysis and narratives are drafts for a person to review. They are labelled as such and are never used to calculate a score, which is deterministic. You are responsible for decisions you make with them.

Do not break the law with the service, attack or probe its security, access another organization's data, resell it without agreement, or use it to send unsolicited email.

We work to keep the service available and secure. We may change or retire features; we will not remove a capability a paid plan advertises during a paid period without notice and a fair adjustment.

The service is provided “as is”. VendorVett helps you run and record due diligence; it does not guarantee any vendor's security or compliance, and vendor answers are the vendor's own attestations. To the extent the law allows, neither party is liable for indirect or consequential losses, and each party's total liability is limited to the fees paid in the 12 months before the claim.

You can stop using the service and delete your organization at any time. We may suspend or end an account that breaches these terms, after notice where practical. On any ending you can export your data first; deletion then follows the timeline in the privacy policy.

These terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and the state and federal courts located in Wilmington, Delaware have exclusive jurisdiction, except where mandatory law says otherwise.

Questions about these terms: info@vendorvett.com.